Our Journey

OUR JOURNEY

 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses, headquartered in Dubai, United Arab Emirates. Structured into five operating divisions, that is, automotive, financial services, real estate, retail, and health employing more than 40,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

As part of the renowned Al-Futtaim Group, Al-Futtaim BYD Saudi Arabia blends world-class customer service with innovative electric mobility. From top-tier global EV brands to complete solutions like charging stations and aftersales support, Al-Futtaim Group is committed to driving the Kingdom into a more sustainable future.

Today, Al-Futtaim BYD's presence spans the Kingdom, with showrooms and service centers across the central, eastern, and western regions of Saudi Arabia, bringing sustainable mobility closer to communities nationwide.

Our Commitment

OUR COMMITMENT

 

Al-Futtaim BYD Saudi Arabia is committed to making sustainable mobility accessible to everyone, supporting the Kingdom's Vision 2030 ambitions for a greener future. We believe that a truly complete mobility experience goes beyond the vehicle itself, from expanding charging infrastructure to providing reliable after-sales support, we aim to make every step of the electric ownership journey seamless for our customers.

Through a strategic partnership with the National Automotive & Vehicles Academy (NAVA), supported by the Public Investment Fund, Al-Futtaim BYD is helping develop and qualify Saudi national talent for the growing electric vehicle sector, strengthening the Kingdom's training and capability-building frameworks and supporting the shift toward a knowledge-based economy.

We also believe in giving back to the communities we serve, supporting initiatives that reflect the values of care and responsibility at the heart of Al-Futtaim Group. Above all, we are committed to quality in the vehicles we offer, the service we provide, and the experience we create for every customer, every time.

Certified Excellence

CERTIFIED EXCELLENCE

 

ISO 9001:2015 is an internationally recognized standard for Quality Management Systems, awarded to organizations that consistently meet rigorous requirements for service quality, customer satisfaction, and continuous improvement. Developed by the International Organization for Standardization (ISO), it is one of the most widely adopted quality standards in the world, used across industries to demonstrate an organization's ability to consistently deliver reliable products and services. Certification requires regular audits and ongoing compliance, ensuring that quality isn't just a one-time achievement but a continuous discipline embedded into everyday operations.

Al-Futtaim BYD's Riyadh operations are certified to this standard, giving customers added confidence that every interaction from sales to after-sales meeting a globally trusted benchmark for quality. This same commitment extends to our people. Our technicians are IMI-certified, equipped with specialized training to service and maintain the latest in electric and hybrid vehicle technology, so customers can trust their vehicle is in expert hands at every visit.

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